Refund policy

 

Refund and Return Policy
Thank you for shopping with Crowning Beauty. We want you to love your skincare journey. Because our products are used for personal hygiene and health, our return policy is strictly designed to comply with the South African Consumer Protection Act (CPA) and the Electronic Communications and Transactions (ECT) Act, while ensuring the safety of all our customers.
1. Change of Mind Returns (7-Day Cooling-Off Period)
In accordance with Section 44 of the ECT Act, you have the right to cancel your purchase and return an item within 7 days of receiving it for a refund or exchange, subject to the following strict hygiene conditions:
  • Condition: The product must be completely unopened, unused, and in its original, undamaged packaging with all factory seals intact.
  • Exclusion: Due to health and safety regulations, we cannot accept returns or exchanges on any skincare product that has been opened, unsealed, or tested.
  • Shipping Cost: You will be responsible for the cost of the courier to return the item back to our warehouse. Original shipping fees are non-refundable.
2. Damaged or Defective Items
If your package arrives damaged, leaking, or if a product is genuinely defective, you are fully protected under Section 56 of the CPA.
  • Timeframe: Please log your claim with us within 6 months of delivery, though we appreciate it if you notify us within 48 hours of receipt.
  • Proof Required: You must provide clear photographs of the damaged packaging and product via email.
  • Your Choice: You have the choice of a full refund, replacement, or store credit.
  • Shipping Cost: Crowning Beauty will arrange and pay for the courier collection of the defective item and the delivery of your replacement.
3. Skin Reaction Disclaimer & Policy
Skincare is highly personal, and everyone’s skin reacts differently to active ingredients.
  • The Policy: An adverse skin reaction (such as breakouts, redness, or irritation) does not legally qualify a product as defective under South African law. Therefore, we do not offer refunds or returns on opened or used products due to skin reactions.
  • Recommendation: We highly recommend doing a patch test on a small area of skin before full application.
  • Our Commitment: If you experience an unexpected reaction, please contact our customer support team at You@crowningbeauty.co.za.  While we cannot issue a full refund for used products, we want to help and may offer a partial store credit on a case-by-case basis.
4. How to Log a Return
To start a return, please email us at You@crowningbeauty.co.za with:
  1. Your Order Number (e.g., #1001)
  2. The reason for your return
  3. Photographs (if the item is damaged or defective)
Once approved, we will provide you with the return delivery address or arrange a courier collection (for defective items only). Returns sent back to us without prior authorization will not be accepted.